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GIA

GIA is the subsystem that connects artificial intelligence agents to CriaChat resources. It runs AI-triggered functions, integrates HTTP services, changes support flows, and schedules automated actions.

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How this documentation is organized

Functions

Resources the AI can select and run during a conversation.

Scheduled actions

Actions run after a delay according to the contact’s current stage.

Campaigns

Asynchronous bulk messages with dedicated queues and limits.

GIA API

HTTP contracts available to external integrations.

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Access scope

The Platform / GIA pages describe internal configuration and operational procedures. API Reference / GIA API documents endpoints consumed by external systems.
Credentials, tokens, and other secrets used by GIA are confidential. Never include them in prompts, examples, or public logs.

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Documented resources

This documentation is incremental. New resources and operational details will be added as they are validated.