Welcome to CriaChat
CriaChat is a WhatsApp-first, omni-channel customer communication platform built for teams that operate through messaging: support, sales, scheduling, and operations. It brings conversations, agents, automation, and reporting into one workspace so you can run a consistent daily process — with the option to add AI capabilities depending on your plan.What CriaChat helps you do
- Centralize customer conversations in a single inbox experience
- Coordinate multiple agents with clear ownership and collaboration
- Standardize operations with tags, assignment, and automation
- Track performance with reporting and operational metrics
- Connect your stack through APIs and webhooks
Core concepts
CriaChat is simple to understand once you know the building blocks:- Workspace (Account): your organization inside CriaChat
- Inbox: where conversations are handled by a team
- Channel: the connected messaging provider (WhatsApp, Instagram, etc.)
- Agent: a human operator handling conversations
- Conversation: the thread with a contact
- Message: an inbound or outbound item within a conversation
How this documentation is organized
- Platform / Getting Started: learn how to set up and operate CriaChat
- Platform / Developer Guide: integration patterns and operational architecture
- API Reference: the complete endpoint documentation and request formats
Where to go next
- Continue with Get Started to set up your first inbox and channel
- Read the Developer Guide if you’re integrating CriaChat into your stack
- Jump to API Reference → Introduction for authentication, base URLs, and quick examples