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Welcome to CriaChat

CriaChat is an open-source, omni-channel customer support platform that helps companies engage with their customers across different communication channels, with a primary focus on WhatsApp. In this guide, you will learn how to navigate the platform, manage your conversations, and optimize your customer support workflow.

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Key Features

  • Omni-channel Inbox: Manage messages from WhatsApp, Facebook, Instagram, and more in a single place.
  • Collaborative Inbox: Assign conversations to different agents and collaborate on customer queries.
  • Automation: Use automation rules to streamline repetitive tasks.
  • Reports: Track your team’s performance with detailed analytics.