> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cria.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Introduction

> Welcome to the CriaChat Platform User Guide.

# Welcome to CriaChat

CriaChat is a WhatsApp-first, omni-channel customer communication platform built for teams that operate through messaging: support, sales, scheduling, and operations.

It brings conversations, agents, automation, and reporting into one workspace so you can run a consistent daily process — with the option to add AI capabilities depending on your plan.

## What CriaChat helps you do

* Centralize customer conversations in a single inbox experience
* Coordinate multiple agents with clear ownership and collaboration
* Standardize operations with tags, assignment, and automation
* Track performance with reporting and operational metrics
* Connect your stack through APIs and webhooks

## Core concepts

CriaChat is simple to understand once you know the building blocks:

* **Workspace (Account)**: your organization inside CriaChat
* **Inbox**: where conversations are handled by a team
* **Channel**: the connected messaging provider (WhatsApp, Instagram, etc.)
* **Agent**: a human operator handling conversations
* **Conversation**: the thread with a contact
* **Message**: an inbound or outbound item within a conversation

## How this documentation is organized

* **Platform / Getting Started**: learn how to set up and operate CriaChat
* **Platform / Developer Guide**: integration patterns and operational architecture
* **API Reference**: the complete endpoint documentation and request formats

## Where to go next

* Continue with **Get Started** to set up your first inbox and channel
* Read the **Developer Guide** if you’re integrating CriaChat into your stack
* Jump to **API Reference → Introduction** for authentication, base URLs, and quick examples